[syakov79]

Does anyone have a newer security update? I dont know that they do.

 

[syakov79]

Not that I know of. And I don't know if that is any sort of official GM term. It may just be a term the dealer used. I've searched the forum but can't seem to find where folks have posted images of their software version which they believe to be the most up to date, so I'm still not sure if I have the latest.

the one update ends in 180 for the software build version.

 

[syakov79]

here is one image I found

 

[syakov79]

here is one with the build number that I found on facebook

 

[syakov79]

thanks. if the latest software version supposed to have heated and cooling icon (like the one in your picture) then i do not have the latest as my screen only has single icon. View attachment 2943

correct.

 

[syakov79]

Yes going to call and check. I am pretty sure they will be clueless as they just did software update (Battery Module) 2 weeks ago. Very nice people/place to deal with though so assuming lack of EV training/experience.

Interestingly one of the very reason i moved from Hyundai was the dealer experience. Horrible on both sales and service side. Even though i had one in 3 km and another 5 within 20 km, i used to go to one almost 60 km away. Car was good and didn't have to deal with Hyundai directly (I am sure they could easily be as horrible as GM, mainly not providing enough tools for its employees). GM dealership i am dealing with on the other hand has been excellent (both sales and service). Sigh! why can't we have best of both.

it helps to have the paperwork when you go in for your appt if the dealer is a little lost as to what to look for. You may also want to discuss with the service advisor in advance so they can get prepared and be ready by the day of the appt.

 

[syakov79]

So I had a 30 minute call with the service manager. He stated that all the issues I reported are 'normal', even the sudden phantom breaking at highway speeds. 😤

He also stated that these updates are, in fact, VIN specific and when his technician plugged in the Vehicle Wide Programming machine, it found no updates needed for my vehicle. He stated that if the VWP device finds no updates, there is nothing they can do to 'force' an update. It's pretty much a hard stop for them.

I called Chevrolet EV Concierge and the person I spoke with says that not true. EV Certified tecs have a direct line with GM EV engineers where they can open a 'TAC' ticket and work on this together. These GM EV engineers have the ability to force updates. All the service department had to do was to reach out to them. They clearly just don't seem to care. So they've lost my business.

The EV Concierge person gave me another dealership about 15 miles from me. I called and spoke directly to the service manager. Explained to him everything that's going on. He understood and set up an appointment with himself and his most trained EV technician next week. I've printed out TSBs 092, 113, 132, & 143 as well as screenshots of my current version vs others here.

I'm not giving up on this. If there is anything else you think I should bring with me or discuss, please let me know.

the auto braking thing is a common complaint and I am not sure that any fix has been rolled out- the dealer is probably telling you the truth on that. MANY have complained about it and turned it off which is what I suggest you do until they come up with a fix.

 

[syakov79]

I picked up my Blazer today from service and am able to verify the software has been updated. Honestly, I am just happy to have two different seat buttons (heating/ventilation).

Still unsure why I never got this as an OTA though.

There is no ota for that. that's why you didn't get it

 

[syakov79]

Okay. I never receive any OTA update that gave me the split settings for the heated/ventilated seats. The care as never received a single OTA update, ever.

No one ever got an ota that gave the split icons, that was a dealer update. No one has ever received new features via ota except from Google maps and app related updates which are totally separate. The only ota that was sent only said it was prepping the car for future otas and that was months ago. You haven't missed anything I assure you.

 

[syakov79]

Will this update "85751819.mnf" be the same on the 2024 Blazer LT AWD? Mine is in the shop right now to get updates and because a rubbing noise on the drivers side front suspension. It has 870 miles and the noise is heard when you go over speed bumps at low speed. I also saw some freezing up of the Sirrus/XM app when streaming the Pandora artist station option. I had set my infotainment system to do a full boot up on car startup and that seem to have helped the freeze ups, but it much slower to come on every time you get in the car. What do I need to ask them to update for the infotainment issues?

Todd

just ask them to run the vehicle wide reprogramming and make sure everything is up to the latest spec. That simple, don't work about asking them add some specific version of the software-they just need to update everything that isnt to attempt to banish your issues.

 

[syakov79]

Unfortunately, for many of us here, it hasn't been simple. Many dealerships are not EV Certified and for the ones that are, they still don't know how to properly perform a VWP.

My car has been at a second EV Certified service center for over 2 days now. Hopefully, they'll get it right the second time around with the correct updates.

The tsbs are on the Internet and they provide step by step directions to the techs. I mean you can take a horse to water but can't make him drink. It would be different if we couldn't see the level of detail GM is providing but we can. They need to follow the directions.

 

[syakov79]

My questions were:

1. Are the software/firmware versions the same for the RS to the LT (I do not have ventilated seats so I probably would not see the new seat control icons)?

2. What software version should I look for to address the Radio/Infotainment issues (W38E-174.4.1-M170-SQBR5-180.3 )? As stated before the VWP does not address the Radio/Infotainment issues.


Todd

I have this: W38E-174.4.1-M170-SQBR5-180.3

 

[syakov79]

It would be great if there was a sticky showing latest software plus older version history. I'm shopping for a 2025 RS now and all of this seems very archaic in comparison to how Tesla handles updates! Hopefully, GM will work on making the OTA's more complete, timely and available...

the car and the app show update history- maybe not as adanced as tesla (of course) but its pretty easy to see.

 

[syakov79]

The issue is dealers are the medium between the customer and corporate GM. And this is partially on GM for not having these updates OTA. Dealerships are not being held accountable for these things because they don’t want to train their mechanics or because service writers are being lazy and GM doesn’t push back enough.

Years ago I was a mechanic and then service writer for a larger Chevy dealership. The amount of people I worked with who only did things when forced by GM after numerous complaints, even though it was supposed to be SOP, was astounding.

Many service departments hate warranty work or stuff like this because it’s paid out at an unrealistic billable time. I’m sure GM has a pay rate for software updates, but it’s probably .25 of an hour (15 minutes) or something ridiculous like that when being covered by them, so it’s not worth their time if they can avoid it or talk the customer out of it. Once again, why OTA should have been available from day 1.

everyone knew OTAs were not available on day one so anyone who cannot survive without that probably should've gotten a different car. Not only is this a totally new car on a new BEV platform, its one of the first attempts by GM at using OTAs so I am not surprised its not been smooth or as timely a we would like, but I was able to get necessary updates from my dealer with no real issues as have many others. One day, OTAs from legacy makers will be routine- we are not there yet and if you follow auto media you will see reviewers talking about lack of OTAs for most non startup brands- its not unique to the blazer or chevy or GM. It is where we are for now and those that needed day one OTAs probably should've gotten a Tesla.

 

[syakov79]

I can survive without OTA. My problem is many dealers refuse to provide updates. I know you said you didn’t have a problem, as well as some others, which is great. However I’ve run into this issue at two dealers now, who won’t provide updates because they don’t want to. The next closest dealer is 70 miles away and my work schedule doesn’t allow me to drive that far on a whim in hopes of getting the updates. I’ve shown them paperwork, TSBs, and just looking at the GUI on my radio shows it as I still have the heated and vented seats in the same menu and the old seatbelt configuration on the speedometer. If they have the right to refuse a software update at dealers, Chevy should provide OTA or some end user way of applying updates without needing a dealer.

So it’s great you live in a world where everything works perfect but that’s not the case for many others. I knew I was buying a first gen product from GM, but this is not the first electric car, and any good company would have looked at the competition and learned from what they are doing. GM is being lazy and not supporting the product like they should. If they put the effort into this car that they did with calling me all the time asking for me to upgrade my OnStar, I think it would be in a way better place. That’s all there is to it.

Call the concierge and tell them you have an issue that the update will fix and put them on the case in terms of the unresponsive dealer. If you are going to dealers and demanding updates for no reason I'm not surprised you aren't getting them. If they can't be reimbursed under warranty they aren't going to do it. This has been discussed a lot on Facebook. They have no interest in doing uncompensated work. I don't think anything in your paperwork at delivery guaranteed any level of software updates whether ota or manual.

 

[syakov79]

To be fair, if you check for updates in the infotainment and it says no update available it will still tell you to have your preferred dealer ensure your vehicle is on the latest software.

If you do what GM suggests and the dealership says "No thanks, fam." that is problematic.

Well if you go by the app then I guess you are correct, but dealers are typically in the business of doing warranty repairs or customer paid repairs. I'm not shocked that free updates when your car isn't malfunctioning is proving to be a tough sell to some dealers. And while I have gotten updates successfully, I have not taken my car in with no issues and simply asked for a courtesy update.

 

[syakov79]

But they have no problem selling the cars.

Maybe GM needs to push back then. Too bad dealers would throw a tantrum.

Dealers want to have their cake and eat it too.

(this is why I have issues with franchise laws and regulation against direct sales/service)

many people with Teslas have complaints about lack of support for repairs from tesla so the idea that direct sales and services solves all problems is a myth.

 

[syakov79]

Right now it appears OTA is not going to happen for a while, if at all, so you will need to go back to the dealer to get the updated software. I’ve been to two dealers so far who wouldn’t update mine so hopefully you have better luck.

it seems equinox owners are getting updates

 

[syakov79]

So how should it work? Dealer contacts the owner and says hey we got a new update, come and get it? Or GM send's e-mails to owners saying there's a new one, go and (try to) get it. Or car says hey there's a new one, go and (try to) get it. Do owners loiter around in the forum and discover there's a new one and then go to the dealer and ask for it? Is there a particular way it should work?

there is nothing sent to customers about updates.Honestly, GM doesn't want people taking cars to dealers only for updates.The best way to get one is to identify an issue with the car that can be addressed via an update.

 

[syakov79]

I'm wondering if I would get an update when GM push the next OTA update.

At this point its not totally clear which components can be updated viaOTA and which cannot. It ispossible that even once OTAs are active there may be things that can only be done by USB.